FAQ — Neko Spirit
The app does not open or crashes
Restart your device and try opening the app again.
Make sure your operating system is up to date.
If the issue continues, reinstall the app and contact support.
My purchase did not unlock
Please use the Restore Purchases function inside the app.
If the issue continues, contact support and include your platform
and a screenshot of the receipt if available.
Videos or content are not loading
Check your internet connection and try again.
Some content may require a stable connection and the latest app version.
I changed my device and lost access
Use the Restore Purchases option inside the app to restore eligible content.
How do I contact support?
Please email:
asknekospirit@gmail.com
Who is the app intended for?
The app is intended for adults aged 18 years or older.